आसान शब्दों में
- Write to our grievance officer about any privacy or service complaint.
- Reply within 2 working days, solution within 30 days.
1Grievance officer
Grievance Officer, Hexa Secure Labs · grievance@moharbill.com
Appointed under the Digital Personal Data Protection Act 2023 and the Information Technology Act 2000 and rules made under them.
2How to raise a grievance
- Email the grievance officer, or use Settings → Privacy → Raise a grievance.
- Include your registered mobile number, firm name and what happened.
- You get a reference number within 2 working days.
3What happens next
We investigate and reply with our decision and reasons within 30 days. If it needs longer, we tell you why and when to expect an answer, staying within the time limits set by the DPDP rules.
4If you're not satisfied
You may complain to the Data Protection Board of India after using our grievance process.